Introduction
At PrimoTech LLC ("PrimoTech" or "we/us"), protecting your personal data and privacy remains our highest priority. This Privacy Policy, effective as of July 2, 2025, explains how we collect, use, share, store, and safeguard your information. By reviewing this document, you will understand our data handling practices as they relate to the PrimoTech products and services you use.
We encourage you to read and understand this Privacy Policy before using any PrimoTech services. Your continued use of our services after July 2, 2025, indicates your acceptance of the practices described herein. If you disagree with any part of this policy, please discontinue use of PrimoTech products and services immediately.
This Privacy Policy applies to information collected through our website, electronic communications between you and our platform, and mobile or desktop applications downloaded from our site. By accessing our website after July 2, 2025, you consent to our processing of your personal data as outlined in this policy.
If you have any questions or feedback regarding this Privacy Policy or your personal data, please contact us at sales@primotechllc.com.
This Policy Will Help You Understand The Following:
- I. Scope Of Information Collection
- II. Methods Of Information Collection
- III. Use Of Information
- IV. Sharing Of Information
- V. Storage And Protection Of Information
- VI. Your Rights
- VII. Third Party Services
- VIII. Transfer Of Personal Information Outside Of Your Jurisdiction
- IX. Privacy Of Minors
- X. Use Of Cookies
- XI. Contact Us
- XII. Revision Of Privacy Policy
I. Scope Of Information Collection
As of July 2, 2025, when you interact with PrimoTech services, we may collect both personal and non-personal information.
Personal information means any data relating to an identifiable individual that could reveal their identity when combined with other details. This includes, but is not limited to, names, gender, identification numbers, birthdates, addresses, phone numbers, email addresses, mailing addresses, and personal video content.
Non-personal information refers to data that cannot directly identify a specific individual. Examples include professional details, language preferences, postal codes, area codes, serial numbers, URLs, automatically logged access data (browser type, domain, browsing patterns, referring pages, IP addresses, navigation paths), unique product identifiers, video content without personal elements, device connection location and time zone, geographic location, mobile carrier identification, device software platforms, and hardware details.
II. Methods Of Information Collection
(I) PrimoTech Collects Your Personal Information Through The Following Methods:
2.1 Account creation and product activation:
When you create an account or register for PrimoTech services after July 2, 2025, you agree to provide personal details. We collect usernames, passwords, email addresses, and mobile numbers to comply with legal requirements. When activating products that require PrimoTech service connection and account linking, we may request product names, verification codes, and serial numbers. Refusing to provide this information may prevent you from using our services as intended.
2.2 Application login:
We collect device type, user ID, device count, login method, app usage time, concurrent live view count, device model, OS version, and network info.
2.3 Video saving:
If you choose to save video clips, live streams, images, or alerts, we collect screenshots from your camera and deliver them to you. You may disable this in your account settings.
2.4 Message alerts:
We may collect unique device identifiers to send accurate notifications. You can disable this feature and clear the identifier at any time.
2.5 Device addition:
We may collect device serial numbers, registration codes, passwords, models, and Wi-Fi info for network setup and device binding.
2.6 Device access service:
To ensure proper operation, we collect device model, unique ID, IP address, MAC address, software version, network access type, location data (if supported), and operation logs.
2.7 Other scenarios:
- Real-time preview (device serial, IP, port, video stream info)
- Analysis/comparison (face, human, license plate, vehicle, fingerprint data)
- Device sharing (serial, nickname, shared user info)
- Device control (serial, status, operation data)
- Customer support (contact info, device details, account verification)
- Security monitoring at PrimoTech device locations
- Job applications via our website (resume info)
(II) Non-personal information collection:
2.8 Service usage analysis:
We collect non-personal data using industry-standard methods to improve user experience, prevent misuse, and ensure service reliability. This includes cookies, web beacons, pixel tags, and similar technologies for settings, advertising, and log/device data collection.
2.9 User content processing:
When you use recording or streaming features, we may record and transmit video/audio with your consent, including screenshots and data for identification.
III. Use Of Information
As of July 2, 2025, PrimoTech may use your personal information for the following purposes:
- Responding to your requests and providing customer support
- Processing job applications
- Enhancing website security (identity verification, fraud detection, data backup)
- Conducting audits, data analysis, and research
- Sending updates about products and services (with your consent)
- Improving user experience and service design (with your consent)
- Complying with legal obligations and protecting our interests
IV. Sharing Of Information
We do not sell your personal information to third parties and never will.
Access to your personal data is limited to those who need it, and our staff are required to maintain confidentiality and protect your information as described in this policy.
We may share your personal information in these cases:
- With PrimoTech affiliates as needed to fulfill the purposes described in this policy
- With authorized partners to improve customer service and experience (e.g., SMS providers, device manufacturers, cloud service providers)
- When you choose to share videos, identity, or location data with others
- To comply with laws and provide better service
- When required by law (e.g., national security, public safety, investigations, emergencies, legal proceedings)
V. Storage And Protection Of Information
(I) Storage duration and location
Your personal data is stored only for the purposes described in this policy and retained as long as you use our services, unless a longer period is required by law or you authorize it.
(II) Data protection
We maintain a dedicated security team and implement administrative, technical, and physical safeguards, including encryption, access controls, internal audits, and regular security assessments. We hold ISO27001 certification and use third-party security evaluations. However, no system is completely secure, and we cannot guarantee absolute protection.
You are responsible for keeping your login credentials confidential. In the event of a security incident, we will notify you via push notification or announcement.
VI. Your Rights
As of July 2, 2025, you may access and update your personal information through your account or by contacting sales@primotechllc.com. Subject to applicable law, you have the right to:
- Access or correct your personal data
- Delete your personal data
- Change or withdraw consent
- Close your account
- Request copies of your data
- Opt out of direct marketing and cookies
If you are an EU resident, you may also have rights to consent, access, rectification, data portability, and erasure. You may contact data protection authorities if you have concerns about our practices.
VII. Third Party Services
Our services may link to or use third-party websites or features, including:
- Social sharing buttons that may collect data
- Third-party SDKs for notifications, location, security, and encryption
- Partner services for enhanced features
We share information only for legitimate, necessary, and specific purposes. Third-party providers must maintain confidentiality and security. This policy does not cover third-party cookies or data practices.
VIII. Transfer Of Personal Information Outside Of Your Jurisdiction
If your personal data is transferred outside your jurisdiction after July 2, 2025, we comply with all applicable laws. For EU data, we use standard contractual clauses or other GDPR safeguards. As a global company, we may transfer data to PrimoTech subsidiaries or third-party providers worldwide, always maintaining appropriate protections.
IX. Privacy Of Minors
We do not offer services to individuals under 18 (or the minimum age in your jurisdiction). Accounts registered by minors will be deleted, and any data collected from minors without parental consent will be removed. Parents or guardians may contact us to review, delete, or restrict their child's data.
X. Use Of Cookies
We use cookies and similar technologies to remember preferences, improve advertising, and collect non-identifying information. This helps us understand usage, diagnose issues, and enhance our services. You can configure your browser to reject cookies. See our Cookie Policy for details.
XI. Contact Us
For any questions or comments about this Privacy Policy or your personal data, contact us at sales@primotechllc.com. We will respond within 15 business days after verifying your identity.
XII. Revision Of Privacy Policy
This Privacy Policy is effective as of July 2, 2025. We may update this policy from time to time, and any changes will become part of this document. When updates occur, we will notify you via push notifications or pop-ups at login. We will only collect, use, or store your personal data under the revised policy after you accept the changes.
Last Updated: July 02, 2025