Privacy Policy

As of July 2, 2025, when you interact with PrimoTech services, we may collect both personal and non-personal information.

Personal information means any data relating to an identifiable individual that could reveal their identity when combined with other details. This includes, but is not limited to, names, gender, identification numbers, birthdates, addresses, phone numbers, email addresses, mailing addresses, and personal video content.

Non-personal information refers to data that cannot directly identify a specific individual. Examples include professional details, language preferences, postal codes, area codes, serial numbers, URLs, automatically logged access data (browser type, domain, browsing patterns, referring pages, IP addresses, navigation paths), unique product identifiers, video content without personal elements, device connection location and time zone, geographic location, mobile carrier identification, device software platforms, and hardware details.

(I) PrimoTech Collects Your Personal Information Through The Following Methods:

(II) Non-personal information collection:

As of July 2, 2025, PrimoTech may use your personal information for the following purposes:

• Responding to your requests and providing customer support
• Processing job applications
• Enhancing website security (identity verification, fraud detection, data backup)
• Conducting audits, data analysis, and research
• Sending updates about products and services (with your consent)
• Improving user experience and service design (with your consent)
• Complying with legal obligations and protecting our interests

Access to your personal data is limited to those who need it, and our staff are required to maintain confidentiality and protect your information as described in this policy.

We may share your personal information in these cases:

• With PrimoTech affiliates as needed to fulfill the purposes described in this policy
• With authorized partners to improve customer service and experience (e.g., SMS providers, device manufacturers, cloud service providers)
• When you choose to share videos, identity, or location data with others
• To comply with laws and provide better service
• When required by law (e.g., national security, public safety, investigations, emergencies, legal proceedings)

(I) Storage duration and location

Your personal data is stored only for the purposes described in this policy and retained as long as you use our services, unless a longer period is required by law or you authorize it.

(II) Data protection

We maintain a dedicated security team and implement administrative, technical, and physical safeguards, including encryption, access controls, internal audits, and regular security assessments. We hold ISO27001 certification and use third-party security evaluations. However, no system is completely secure, and we cannot guarantee absolute protection.

You are responsible for keeping your login credentials confidential. In the event of a security incident, we will notify you via push notification or announcement.

As of July 2, 2025, you may access and update your personal information through your account or by contacting Sales1@primotech-llc.com. Subject to applicable law, you have the right to:

• Access or correct your personal data
• Delete your personal data
• Change or withdraw consent
• Close your account
• Request copies of your data
• Opt out of direct marketing and cookies

If you are an EU resident, you may also have rights to consent, access, rectification, data portability, and erasure. You may contact data protection authorities if you have concerns about our practices.

Our services may link to or use third-party websites or features, including:

• Social sharing buttons that may collect data
• Third-party SDKs for notifications, location, security, and encryption
• Partner services for enhanced features

We share information only for legitimate, necessary, and specific purposes. Third-party providers must maintain confidentiality and security. This policy does not cover third-party cookies or data practices.

If your personal data is transferred outside your jurisdiction after July 2, 2025, we comply with all applicable laws. For EU data, we use standard contractual clauses or other GDPR safeguards. As a global company, we may transfer data to PrimoTech subsidiaries or third-party providers worldwide, always maintaining appropriate protections.

We do not offer services to individuals under 18 (or the minimum age in your jurisdiction). Accounts registered by minors will be deleted, and any data collected from minors without parental consent will be removed. Parents or guardians may contact us to review, delete, or restrict their child's data.

We use cookies and similar technologies to remember preferences, improve advertising, and collect non-identifying information. This helps us understand usage, diagnose issues, and enhance our services. You can configure your browser to reject cookies.

For any questions or comments about this Privacy Policy or your personal data, contact us at Sales1@primotech-llc.com. We will respond within 15 business days after verifying your identity.

This Privacy Policy is effective as of July 2, 2025. We may update this policy from time to time, and any changes will become part of this document. When updates occur, we will notify you via push notifications or pop-ups at login. We will only collect, use, or store your personal data under the revised policy after you accept the changes.