Frequently Asked Questions

To change the admin password, log into the camera's web interface using your current credentials. Go to【Security】>【User List】. Select the admin account and click 'Edit'. Enter the new password and confirm it. Save changes to apply. For better security, we suggest using a complex password that includes uppercase letters, numbers, and symbols. You can also create and manage additional user accounts from this section with custom permissions for each user.

The default IP address is 192.168.1.64 and DHCP is enabled by default. To change it, access the device’s web interface and go to【Network】>【TCP/IP Settings】. Choose DHCP for automatic assignment or select static mode to set a fixed IP address. Enter the IP, subnet mask, and gateway if using static mode. Configure DNS servers if needed. Save your settings and restart the device. You can also adjust VLAN, QoS, and port forwarding settings in this section for advanced networking.

Devices support both static and DHCP IP assignment. Static IP is best for permanent setups, while DHCP suits dynamic networks. Go to【Network Settings】>【Basic】to configure. If facing issues, check cables and network ports, ensure compatibility (10/100/1000 Mbps), and try different setups. Reset network settings if needed. Advanced options include adjusting MTU size, enabling/disabling UPnP, and setting bandwidth limits for performance tuning.

Yes, our cameras support multiple storage methods. Cloud storage offers end-to-end encryption and options for 7, 30, or 90-day plans. Local storage via SD card is supported up to 256GB. Devices also work with NAS and FTP for backups. Cloud features include motion-triggered recording, AI event tagging, multi-user access, and cross-platform sync. For smooth cloud use, we recommend at least 2Mbps upload per camera.

Visit our official website and go to the Downloads section. Select your product category and model. You’ll find manuals (PDF), firmware updates with release notes, configuration tools, mobile apps (iOS/Android), and SDKs. For older devices, check the 'Archived Downloads'. Register your product to receive update alerts. Our knowledge base also includes setup guides, troubleshooting tips, and video tutorials.

PrimoTech offers a 3-year limited warranty covering hardware defects and technical support. Critical systems may qualify for advanced replacement. Enterprise products are eligible for on-site service. Covered parts include lenses, sensors, and internal electronics. Damage from misuse, water exposure, or unauthorized modifications is excluded. Extended warranty plans are available, adding up to 2 years and optional accidental damage coverage.

Install cameras in locations with proper weather protection (IP67-rated enclosures included). Use strong mounting surfaces that can handle at least 3x the device weight. Keep at least 3 feet away from trees or bushes to avoid obstruction. Use waterproof cable glands for all wiring. Avoid direct sunlight angles to reduce glare. For PoE, use outdoor-rated Ethernet and surge protection. For high placements, professional installation is recommended. A mounting template is included for easy setup.

Our AI features include smart motion detection with human/vehicle filtering, facial recognition (on supported models), license plate reading, people counting, intrusion detection zones, loitering alerts, and heat mapping. These functions can trigger alarms or recordings and integrate with VMS. Settings can be adjusted via the web interface or mobile app. Some features may require a cloud plan for processing.

Regular maintenance helps ensure system reliability. Check alerts and storage weekly. Clean lenses monthly using a microfiber cloth and inspect weather seals. Test IR night vision. Every few months, update firmware, inspect wiring, and verify backups. Annually, large systems may benefit from a professional inspection. For IR models, check for spider webs. Devices include diagnostics for system health, temperature, and hardware status. Always power down before cleaning and use approved tools only.