Knowledge Base

The default IP address is 192.168.1.64 and DHCP is enabled by default. To change it, access the device's web interface and go to 【Network】>【TCP/IP Settings】. Choose DHCP for automatic assignment or select static mode to set a fixed IP address. Enter the IP, subnet mask, and gateway if using static mode. Configure DNS servers if needed. Save your settings and restart the device.

Download the Uniarch app from the App Store or Google Play. Create an account and log in. Tap the '+' icon and select 'Scan QR Code'. Scan the QR code on the NVR or camera label. If the device is on the same network, it will be added automatically. Ensure P2P status is 'Online' in the device's network settings to enable remote access outside your home network.

First, check the physical connection (cable or WiFi signal). Ensure the camera is powered on. Check if the NVR is connected to the internet. Go to the device's web interface > Network > P2P and verify if the status is 'Online'. If it's offline, try restarting your router and the device. Ensure your firewall isn't blocking ports 80, 443, or the custom media ports.

Access the device settings via web browser or NVR. Go to 【Smart Event】>【Intrusion Detection】 or 【Crossline Detection】. Enable the feature and draw your detection area. In the 'Detection Target' section, select 'Human' and/or 'Vehicle'. Adjust the sensitivity (recommend 50-70). Set up the 'Linkage Method' to send push notifications to your mobile app. This significantly reduces false alarms from shadows or animals.

Connect a FAT32-formatted USB drive to the NVR's USB port. On the local monitor, go to 【Playback】. Select the camera and the date/time range. Click the 'Backup' or 'Export' button. Select the desired clips and choose the export format (MP4 recommended for universal playback). Once the progress bar finishes, you can safely remove the USB drive and view the files on any PC.

Yes, our cameras support multiple storage methods. Cloud storage offers end-to-end encryption and options for 7, 30, or 90-day plans. Local storage via SD card is supported up to 256GB. Devices also work with NAS and FTP for backups. Cloud features include motion-triggered recording, AI event tagging, and cross-platform sync.

Visit our official website and go to the Downloads section. Select your product category and model. You'll find manuals (PDF), firmware updates with release notes, configuration tools, mobile apps (iOS/Android), and SDKs. Register your product to receive update alerts.

PrimoTech offers a 3-year limited warranty covering hardware defects and technical support. Critical systems may qualify for advanced replacement. Covered parts include lenses, sensors, and internal electronics. Extended warranty plans are available, adding up to 2 additional years.

Install cameras in locations with proper weather protection (IP67-rated). Use strong mounting surfaces that can handle 3x device weight. Keep at least 3 feet away from trees to avoid obstruction. Use waterproof cable glands for all wiring. For PoE, use outdoor-rated Ethernet and surge protection.